FREQUENTLY ASKED QUESTIONS
A SHORT LIST OF QUESTIONS (and ANSWERS)
Do you accept international orders?
Absolutely, and I say that with a couple of caveats:
— All our goods are shipped from the U.S. and accordingly may be subject to customs and VAT. Please check with your local customs office about rules and regulations that may apply to you.
— Things will take a little longer to get to you. Expect to receive something 14-21 days from the time you place your order.
To minimize these inconveniences, we do our best to prioritize international orders and get them out as soon as possible, and offer the most reasonable shipping+handling rates possible.
Is my transaction secure?
Privacy is a definite concern. The information we collect is solely used to contact you about your order, if necessary. Transactions on our site are secured using state-of-the-art encryption technology to ensure that your personal information (your name, address and credit card number) stays secure as it travels to our payment processing system.
How long does it take for my order to ship?
Standard orders are typically processed between 1-3 business days. Please email us if you have any questions about your order.
Do you charge sales tax?
We are not required to collect sales tax on any orders outside the state of New York. For all New York orders a sales tax does apply.
What is your return and refund policy?
Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or any final sale items cannot be returned. Any personalized orders are non-refundable once your order is confirmed.
RETURNS & EXCHANGES
Make sure your order qualifies. Orders may be returned for an exchange so long as the order:
– is damaged or if the production quality was not as promised.
– is returned within 15 days of receipt
– was not purchased on final sale
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers.
Return Your Order & Packing Slip
Send back your order—along with its original packing slip—to the following address:
514 E6th St., 1W
New York, NY 10009
If for any reason you do not receive the credited amount within that time frame, or have any questions, please feel free to contact us: firstname.lastname@example.org
PAPER & PRINTING
What kind of paper do you print on?
The standard stock for greeting cards is a heavy weight 110lb. Cover stock in natural white that has a textured finish. Much of our stationery is paired with matching natural white envelopes with a european style (pointed) flap. For the fine art prints, it is a Hahnemühle archival paper stock.
Are you environmentally friendly?
Absolutely. Our stationery is printed on FSC-certified paper stock. We prefer and use local vendors as much as possible. We also strive to do our part by using resources responsibly (reusing scraps etc.) to reduce waste.
Please contact us if you'd like to use any of our content or make reference to SpecialOrbits publicly. Along with and beyond seeking our permission, we ask that you provide credit for any content you intend to re-use, and hyperlink it to http://www.specialorbits.com if used online. Whenever possible, we would be delighted to provide high resolution photographs and answer any questions you may have about what we do. We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.
If you have any questions, please contact: email@example.com
COPYRIGHTS & TRADEMARKS
SpecialOrbits is the property of SPECIAL ORBITS, LLC., based in New York City. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from us. All third party names, trademarks and copyrights are properties of their respective owners.