We process orders within 24 hours or receiving them. Orders placed over the weekend will be processed as soon as possible on the following business day.

At this time we are not able to ship for Saturday delivery. Please also keep in mind that most carriers do not deliver on holidays.

Orders are processed and shipped from New York City with the exception of made-to-order products such as totes and t-shirts.

T-SHIRTS & TOTE BAGS
Shipping times will be slightly longer, with an estimated delivery within 5-10 business days.

We offer free domestic ground shipping on all paper goods orders $70+ (after discounts, before tax) shipping to the United States.

T-SHIRTS & TOTE BAGS
These items do not qualify for free shipping, as they ship separately from our partners and incur different carrier fees. Shipping fees for these items are listed below.

We do not offer expedited shipping at this time.

We’re unable to change the shipping address on an order once it’s placed. Once your order ships, we recommend contacting the shipping carrier directly to update your address. We are not responsible for incorrect addresses entered at checkout.

Unused and unopened products may be returned for a full refund less the original shipping cost.

Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Regardless of the date an order is placed, if the original form of payment has expired at the time a refund for a return is processed, a store credit will be issued and a refund will not be provided.

Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

If a return exception is made for an order past 30 days, a store credit will be issued and a refund will not be provided.

Please make sure your order qualifies.

PLEASE NOTE
Your item(s) would have to be purchased directly from specialorbits.com and not through a final sale to qualify for an exchange or a refund.

Your item is eligible for an exchange if:

• it is damaged or if the production quality was not as promised.
• it is returned within 15 days of receipt
• it was not purchased on final sale

Your item is eligible for a refund within 15 days of receiving order if:

• you purchased it on specialorbits.com
• the item is unopened, unused, and in original packaging
• it was not purchased on final sale

Return your order and packing slip

Please reach out through the contact form below for an address to which you may ship your order.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Regardless of the date an order is placed, if the original form of payment has expired at the time a refund for a return is processed, a store credit will be issued and a refund will not be provided.

Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

If a return exception is made for an order past 30 days, a store credit will be issued and a refund will not be provided.

AWAIT CREDIT

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us through the form below.

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact us through the form below.

We accept Visa, MasterCard, American Express, Discover, ShopPay, PayPal, Amazon Pay, Apple Pay, and SpecialOrbits gift cards.

Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using a SpecialOrbits issued gift card, the funds will be removed from your balance at the time your order is placed.

All pricing is listed in USD.

We collect sales tax on orders shipped to New York State, as required by law.

For orders shipped outside New York, sales tax is collected only in states where we have established sales tax nexus, in accordance with applicable state laws.

Sales tax obligations vary by state and may depend on factors such as sales volume, transaction count, or marketplace facilitation laws.

The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter.

Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “Promo Code,” in the cart, then click “Apply.”

PLEASE NOTE
Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards, tote bags, or t-shirts.

Digital gift cards can be found here and you can check your gift card balance on this page

ON THIS PAGE

To redeem your gift card online, open your cart and click "Checkout." Enter the gift card code in the box labeled “Discount Code or Gift Card” on the right side, then click “Apply.”

Only one gift card may be applied per order.

You should receive an email with details about your order, it will include a tracking number.
Please reach in the Customer Care form below if you're having any difficulties.

Once an order is placed, it is unable to be canceled or modified.

Please report any damaged or missing items through the form below within 7 days of delivery.

We’re unable to change the shipping address on an order once it’s placed. Once your order ships, we recommend contacting the shipping carrier directly to update your address. We are not responsible for incorrect addresses entered at checkout.

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Contact us in the form below with your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date.

If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

PLEASE NOTE
SpecialOrbits is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you.

We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If this doesn’t work, we recommend trying to check out on a different browser, using a different device, or logging out of your account and checking out as a guest.

Some other helpful tips for making sure your order goes through:

1. Make sure your zip code on your credit card details matches the zip code in your billing address. For security reasons, these two zip codes will need to match for your bank to process the transaction and submit the order.
2. Only one method of payment can be used per order. Please note that nay third-party gift cards such as AMEX or Visa are considered credit cards, and will need to have a minimum of the full order total available on the card for the funds to process and complete the order.
3. Tote bags and T-shirts can only ship domestically within the U.S. If you're placing an international order with one of these items in your cart, you will not be able to complete your purchase.

If you're unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website.

For more assistance, feel free to write us through the contact form below  with the items in your shopping cart, your shipping address, and the best phone number to reach you , and we will be in touch as soon as possible to help.

Thank you for your interest in including SpecialOrbits in your space!

Please click here for more information.

Once an order has been placed we are unable to cancel or alter your order in any way.

Please provide a photo, SKU #(s), and quantity of the incorrect item(s) you did receive, and also confirm the item, SKU #(s), and quantity that you did not receive as well as your account name and PO #. We will will replace your missing item(s) with complimentary shipping. Refunds / credits will not be issued for missing items.

Please reach out to us with the contact form below. One of us will write back and you can provide photos of the damaged item(s) along with your order number as well as the sku #(s) and quantity of damaged item(s).

Replacement(s) for your damaged item(s) will be sent to you with complimentary shipping. Refunds / credits will not be issued for damaged items.

We ask that you sell products in their original packaging. Relabeling, repackaging (including the separation of bundled products or the bundling of products), and otherwise altering products or their packaging is not permitted.

Failure to comply may result in account termination. Please let us know if you have any questions regarding our packaging.

Information We Collect
We collect personal information in two ways. First, directly from you when you place an order, subscribe to our newsletter, contact us through the site, or otherwise interact with Special Orbits. Second, automatically through cookies, pixels, and analytics tools, including Google Analytics and MailerLite, which help us understand how visitors use our website and communications.
Information collected may include your name, email address, shipping address, IP address, browser type, device information, cart activity, pages viewed, and payment details. We do not store full credit card numbers. You may browse our site without submitting personal information.

How We Use Your Information
We use your information to process and fulfill orders, send transactional and marketing communications, provide customer support, improve our website and products, and understand how our content and communications perform. We do not sell your personal information. We may share limited data with trusted service providers solely to operate our business, such as payment processors, email delivery services, analytics providers, and advertising platforms.

Email Communications & Site Analytics
We use MailerLite to manage email subscriptions and to understand engagement with our emails, such as opens and clicks. We also use analytics tools to understand how visitors interact with our website, including pages viewed and cart activity. These tools help us improve relevance and clarity. You may unsubscribe from marketing emails at any time using the link included in those messages.

Cookies & Tracking Technologies
Cookies and similar technologies allow us to remember items in your shopping cart, save preferences, analyze site usage, and support advertising through platforms such as Google and Meta. You can manage or disable cookies through your browser settings. Where required, cookie preferences can also be managed through our cookie banner. Please review our Cookie Policy for more information.

Security & Fraud Prevention
All sensitive information is transmitted securely using industry-standard encryption protocols. Payment information is handled directly by certified payment processors. We use reasonable administrative, technical, and physical safeguards to protect your information. No system is entirely secure, and we encourage you to protect your own devices and credentials.

Third-Party Links
Our website may include links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties. Please review their policies independently.

California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we collect and how it is used, request access, correction, or deletion of your information, opt out of certain data sharing practices, and exercise these rights without discrimination. Categories of information we may collect include identifiers, commercial information, internet activity, and general location data. We do not knowingly collect sensitive personal information. To exercise these rights, please reach out through the contact form below. Authorized agents may submit requests with proper verification.

Do Not Sell or Share My Personal Information
California residents may opt out of the sharing of personal information for advertising purposes where applicable. You may do so using our “Do Not Sell or Share My Personal Information” link or through available cookie preference controls.

International Privacy Rights
If you are located outside the United States, including the EU or UK, you may have rights to access, correct, delete, or port your personal data, object to certain processing activities, or withdraw consent where processing is based on consent. Requests may be submitted through the contact form below.

Children’s Privacy
Special Orbits does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted promptly.

SMS & Mobile Messaging
If you opt into SMS communications, we may collect your mobile number, opt-in status, and message interaction data. This information is used only to deliver transactional updates, promotional messages, or account-related notifications. Message frequency varies, and standard message and data rates may apply.

SMS Abandoned Cart Disclosure
This website uses cookies to help track items placed in your shopping cart, including when a cart is abandoned. If you have opted into SMS messaging, this information may be used to send cart reminder messages.

SMS Data Sharing
We do not sell or share SMS opt-in information for purposes unrelated to providing messaging services. We may share limited data with partners that support message delivery, routing, compliance, and carrier services. These partners may use your information only to support the delivery of text messages.

Contact Us
If you have questions or concerns about privacy, please reach out using the contact form below.

Content Usage
Please contact us through the contact form below if you wish to use any Special Orbits content or make public reference to our work. When permission is granted, we ask that appropriate credit be provided and that any online use includes a clear link back to our website. When possible, we are happy to provide high-resolution images and answer questions related to intended use. We reserve the right to request removal of any Special Orbits content or copyrighted materials at any time, for any reason.

Copyright & Trademarks
Special Orbits and all associated website content are the property of Special Orbits, based in New York City. All photographs, designs, graphics, text, illustrations, and other materials are protected by U.S. and international copyright, trademark, and intellectual property laws. No portion of this site may be reproduced, published, distributed, transmitted, sold, or modified without express written permission from Special Orbits. All third-party names, trademarks, and copyrights referenced on this site are the property of their respective owners.

Community Guidelines
We reserve the right to remove or restrict comments, posts, or interactions on our social media channels that include personal attacks, hateful or divisive language, profanity, or content promoting unrelated personal, political, or commercial agendas. Our goal is to foster a respectful environment where thoughtful and positive conversation can take place.

Privacy
Your privacy matters to us. Information collected through the Service is handled in accordance with our Privacy Policy. For details on how we collect and use personal information, please review that policy or reach out through the contact form below.